‹ A Few Glorious Months (Netbeans rant) •
It’s an impressive feat.
When my daughter was about 2 and a half years old, we got a long piece of string, poked it through holes in a pair of yogurt containers, pulled the string tight and used it as a telephone. It was difficult to get the concept across to a 2 year old; of talking into the container, then listening for the response. It was also difficult keep the string taut enough, so that sound waves were transmitted properly.
Somehow, Orcon have managed not only to keep a piece of string tight over thousands of kilometres, they have also managed to connect the yogurt container to the local internet loop. An extremely impressive piece of engineering. Even if it does mean my international traffic is slower than a 28K modem. Just think of the science!
So it’s now almost a month since I first noticed the problem, and over 3 weeks since I reported it — and there is still no resolution in sight. At least a couple of emails have gone unanswered in the last few weeks, although the initial response from their support department (instructions on how to provide all the data their technicians would need) was positive. Last night I finally gave up waiting and decided to sit on hold for 10 minutes or so. Their helpdesk, while nice enough (and local), were unable to shed any light and would need to pass on the details to technicians. But…
“…we have had reports from other customers of similar problems… it may have something to do with the traffic shaping…”
Yes. I’m blimmin’ well aware that it’s traffic shaping. I could’ve told you that a month ago.
“…a quick fix might be to upgrade your plan…”
Where’s the sound of screeching tyres when you want it?
Upgrade my plan?
I must remember that if I ever get a complaint about software I’ve developed…
“I’m sorry you’re having problems sir. Other people have also experienced problems with that version of our software. I invite you to upgrade to a more expensive version, in which we have fixed that issue.”
PS. Unsurprisingly, still no response from technical support.
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